Privacy Policy

Specky Studio Sdn. Bhd. (“we,” “us,” or “our”) operates the Sparky Box brand, specializing in educational board games. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, products, or services. By using our services, you agree to the terms described below.

Information We Collect
We collect information that identifies you directly or indirectly, including:

• Account & Purchases: Name, email, shipping address, phone number, payment details (credit card, PayPal), and transaction history.
• User-Generated Content: Feedback, reviews, or survey responses.
• Communications: Records of emails, live chats, or customer support interactions.

• Technical Data: IP address, browser type, device ID, cookies, and website usage patterns (e.g., pages visited, time spent).

How We Use Your Information
We use your data for the following purposes:

• Order Fulfillment: Process payments, ship products, and provide order updates.
• Customer Support: Respond to inquiries, troubleshoot issues, and manage returns.
• Improvements: Analyze usage trends to enhance our games, website, and services.
• Marketing: Send promotional emails (only with your explicit consent). You may opt out anytime.

• Legal Compliance: Meet tax, accounting, or regulatory obligations.

Sharing Your Information
We do not sell or rent your data. We may share it with:

• Service Providers
  • Payment processors 
  • Shipping carriers 
  • IT and analytics providers 
• Legal Authorities: To comply with court orders, laws, or protect rights.

• Business Transfers: In mergers, acquisitions, or asset sales.

Third-Party Links: Our website may link to external sites (e.g., social media). We are not responsible for their privacy practices.

Data Retention
We retain your data only as long as necessary:

• Orders: 5 years for tax and warranty purposes.
• Marketing: Until you unsubscribe or withdraw consent.
• Legal Obligations: As required by applicable laws.

 

Your Rights
Depending on your location, you may:

• Access or Correct your data.
• Delete your data (where permissible).
• Object to processing for direct marketing.
• Port your data to another service.
• Withdraw Consent (e.g., unsubscribe from emails).

 

To exercise these rights, contact us at [team@speckystudio.com]. We will respond within 30 days.

 

Security Measures
We implement safeguards to protect your data, including:

• Encryption: SSL/TLS for online transactions.
• Access Controls: Restricted staff access to sensitive data.
• Regular Audits: Vulnerability assessments and updates.

 

Note: No internet transmission is 100% secure. We cannot guarantee absolute security.

 

Updates to This Policy
We may revise this policy to reflect changes in laws or practices.

 

Contact Us
For questions, requests, or complaints, contact:
Specky Studio Sdn. Bhd.
Email: [team@speckystudio.com]
Phone: [011-5555 8618]